Removal Company Ealing Terms and Conditions

These Terms and Conditions set out the basis on which we provide household and commercial removal, packing, storage, and associated services in Ealing and surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Company means the removal company providing the services.

1.2 Customer means the individual or organisation requesting and paying for the services.

1.3 Services means removal, packing, unpacking, loading, unloading, transport, storage, and any related services agreed in writing between the Company and the Customer.

1.4 Goods means all items, property, or effects that are to be removed, packed, transported, or stored by the Company.

1.5 Premises means any property or location where the Company collects or delivers Goods, including any access roads, driveways, communal areas, or external spaces reasonably required to perform the Services.

1.6 Contract means the legally binding agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation.

2. Quotations and Estimates

2.1 Any quotation or estimate is based on the information supplied by the Customer and is valid only for the period stated on the quotation or, if none is stated, for 30 days from the date of issue.

2.2 Quotations are normally prepared based on a visual or virtual survey, or on a detailed inventory and description of access provided by the Customer. The Customer is responsible for ensuring that all relevant information, including property type, number of rooms, volume of Goods, and access or parking restrictions, is accurate.

2.3 The Company reserves the right to revise or withdraw any quotation if:

(a) the Customer requests additional Services;

(b) the volume of Goods or the nature of the work differs from that described;

(c) access to buildings, lifts, or parking is significantly more difficult than advised; or

(d) there are delays or events outside the Companys reasonable control that increase the time or resources required to complete the Services.

2.4 Unless expressly stated, quotations do not include packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or removal of fixtures and fittings.

3. Booking Process

3.1 A booking is only confirmed once the Customer has:

(a) accepted the quotation or estimate in writing;

(b) provided all requested booking details; and

(c) paid any deposit or advance payment required by the Company.

3.2 Provisional dates may be held at the Companys discretion but are not guaranteed until confirmation of booking. The Company is not liable for any loss or inconvenience arising from unconfirmed dates.

3.3 The Customer must inform the Company promptly of any changes to the removal date, addresses, access conditions, or the nature and volume of the Goods. Any such changes may result in an adjustment to the price or the rearrangement of the booking.

3.4 If the Customer fails to disclose relevant information in the booking process, the Company may refuse to carry out the Services or may charge additional fees to reflect the extra time, staff, or equipment required.

4. Payments and Charges

4.1 Unless otherwise agreed in writing, full payment is due no later than the working day before the scheduled removal date. The Company reserves the right not to commence or continue any Services if cleared payment has not been received.

4.2 Where the Company agrees that payment may be made on completion of the Services, payment must be made immediately upon completion and before the team leaves the final Premises.

4.3 Payment must be made by an accepted method as notified by the Company. The Customer is responsible for any bank charges or third party transaction fees.

4.4 All prices are quoted exclusive of any applicable taxes, surcharges, congestion charges, tolls, or parking fees unless expressly stated otherwise. Such charges, where applicable, may be added to the final invoice.

4.5 The Company reserves the right to charge reasonable additional fees for:

(a) waiting time caused by delays in key collection, property access, or other reasons outside the Companys control;

(b) extra staff or vehicles required due to underestimation of Goods or access difficulties;

(c) working beyond agreed hours or into evenings, weekends, or public holidays; and

(d) any additional Services requested by the Customer on the day.

4.6 If payment is not made by the due date, the Company may charge interest on any overdue amount at the statutory rate, accruing on a daily basis until full payment is made.

5. Cancellations and Postponements

5.1 The Customer may cancel or postpone the Services by giving written notice to the Company.

5.2 The following cancellation and postponement fees may apply, calculated as a percentage of the agreed price:

(a) more than 10 working days before the removal date: no fee;

(b) between 5 and 10 working days before the removal date: up to 30 percent;

(c) between 2 and 4 working days before the removal date: up to 60 percent;

(d) less than 2 working days before the removal date or on the day itself: up to 100 percent.

5.3 If the Company incurs any non-refundable costs specifically for the Customers booking, such as parking suspensions or special equipment hire, these may be charged in full in addition to any percentage fee.

5.4 The Company may cancel or suspend the Services without liability if:

(a) the Customer fails to make payment when due;

(b) the Customer is in material breach of these Terms and Conditions;

(c) the Premises are unsafe or access is impossible or unlawful; or

(d) circumstances beyond the Companys reasonable control prevent the Services from being carried out.

5.5 In the event of cancellation by the Company for reasons other than those set out above, any sums paid for Services not yet provided will be refunded, which shall be the Customers sole remedy.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) ensuring that all Goods to be moved are adequately packed, labelled, and ready for removal, unless the Company has agreed to provide packing Services;

(b) securing all valuables, important documents, and irreplaceable items. The Company recommends that such items remain in the Customers personal care and are not included in the Goods to be transported;

(c) ensuring that all appliances are disconnected, defrosted, drained, and prepared in accordance with the manufacturers instructions;

(d) arranging suitable parking and any required permits or authorisations for the Companys vehicles at both collection and delivery locations, unless otherwise agreed;

(e) ensuring that access routes, stairways, lifts, and entrances are safe, clear, and suitable for moving Goods;

(f) being present or represented at the Premises during collection and delivery in order to provide instructions, confirm inventories, and sign any relevant documentation.

6.2 The Customer must not submit for removal or storage any items that are hazardous, illegal, perishable, explosive, or otherwise unsuitable, including but not limited to gas bottles, flammable liquids, firearms, live animals, plants, or waste materials, unless expressly agreed in writing.

7. Excluded and Limited Liability

7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.

7.2 The Company will not be liable for:

(a) loss or damage arising from the Customers failure to protect or remove valuables, money, jewellery, watches, documents, data, or items of sentimental value;

(b) loss or damage resulting from defects in the Goods, including inherent vice, wear and tear, or the nature of the Goods themselves;

(c) loss or damage to items packed by the Customer, unless there is clear evidence of handling negligence by the Company;

(d) cosmetic damage to furniture or Goods that are fragile, poorly constructed, or not designed to be dismantled or moved;

(e) any loss or damage caused by fire, flood, weather conditions, acts of nature, or events beyond the Companys reasonable control;

(f) indirect, special, or consequential loss, including loss of profits, revenue, business, or anticipated savings.

7.3 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable market value of the affected Goods or any sum expressly agreed in writing as a limit of liability, whichever is lower.

7.4 The Customer must inspect the Premises and Goods upon completion of the Services and report any visible loss or damage to the Companys team before they depart. Any subsequent claims must be made in writing as soon as reasonably possible, and in any event no later than 7 days after completion of the Services.

7.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, or any other liability that cannot lawfully be excluded.

8. Premises and Property Damage

8.1 The Company will take reasonable care to avoid causing damage to the Premises. However, the Customer must ensure that floors, walls, doors, and fixtures are adequately protected where necessary.

8.2 The Company is not liable for damage to driveways, lawns, or other external areas where the Customer has requested or permitted vehicles to park or manoeuvre.

8.3 Minor scuffs or marks to walls, floors, or doorways may occur as an unavoidable risk of moving Goods. Liability for such minor cosmetic damage is excluded unless caused by clear negligence.

9. Waste, Recycling, and Disposal Regulations

9.1 The Company is not a licensed waste carrier unless expressly stated. The Services do not include removal or disposal of general household waste, rubble, or construction materials unless agreed in writing and carried out in compliance with applicable regulations.

9.2 Where the Company agrees to remove unwanted items for disposal or recycling, the Customer confirms that they have full authority to dispose of those items and that they do not contain hazardous or controlled materials.

9.3 The Company will dispose of waste only at authorised facilities and in accordance with relevant environmental and waste management laws. Additional charges may apply for disposal, recycling fees, or specialist handling.

9.4 The Customer must not request the Company to fly-tip, abandon, or unlawfully dispose of any items. The Company reserves the right to refuse any request that might breach waste or environmental regulations.

10. Storage Services

10.1 Where the Company provides storage, Goods will be stored in a suitable facility selected by the Company. The Company may move Goods between storage locations as reasonably required.

10.2 Storage charges are payable in advance, usually on a weekly or monthly basis, as specified in the Contract. If storage fees are not paid, the Company may exercise a lien over the Goods and may ultimately sell or dispose of them to recover outstanding sums, following reasonable notice to the Customer.

10.3 The Customer must not store prohibited or hazardous items, perishable goods, or items requiring special temperature or humidity control unless expressly agreed.

11. Delays and Events Beyond Control

11.1 The Company will use reasonable efforts to carry out the Services on the agreed date and within an estimated time frame, but timing is not guaranteed.

11.2 The Company is not liable for delays or failure to perform the Services where caused by events beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, extreme weather, industrial action, acts of authorities, or the Customers own delays in gaining access or obtaining keys.

12. Insurance

12.1 The Company maintains appropriate insurance cover for its business activities. Details can be provided on request.

12.2 The Customer is encouraged to maintain their own household, business, or contents insurance that covers Goods in transit and during removal, as the Companys liability is limited as set out in these Terms and Conditions.

13. Complaints

13.1 Any concerns or complaints about the Services should be raised with the Company as soon as possible, preferably on the day of the move.

13.2 The Company will investigate complaints in a fair and timely manner and may request evidence, photographs, or supporting documentation to assess any claim.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall remain in full force and effect.

15.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

15.3 The Contract is between the Company and the Customer only. No third party shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of the Contract.

15.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of confirming the booking will apply to the Contract.